How does ChapStick® lip balm work to prevent chapped lips?
The product forms a barrier to prevent moisture loss and to protect lips from the drying effects of cold weather and wind, which may cause chapping. It also softens the skin to restore suppleness to the lips.

Do ChapStick® products contain tree nuts, peanuts, sesame seeds, and/or sunflower seeds?
Certain products do contain ingredients derived from sunflower seeds and tree nuts, for more information and to find out about specific products, please contact our Customer Care Center at 1-877-227-3421.

Does ChapStick® lip balm contain any aspartame?

Does ChapStick® lip balm contain any fish derivatives?

Does ChapStick® lip balm contain any lactose?

Does ChapStick® lip balm contain any oats, rye or barley?

Does ChapStick® lip balm contain any pork derivatives?

Does ChapStick® lip balm contain any sulfites?

Does ChapStick® lip balm contain any yeast?

Does ChapStick® contain any preservatives?
Yes, some ChapStick® products contain preservatives. To find out about specific products, contact our Customer Care Center at 1-877-227-3421.

What suggestions do you have for removing ChapStick® lip balm stains from clothing?
Go to your local dry cleaner. There also may be resources online.

How should ChapStick® lip balm be stored?
ChapStick® should be stored at room temperature, between 68°F and 77°F (20°C and 25°C).

What is the shelf-life/expiration date of ChapStick® lip balm?
ChapStick® products without an expiration date do not expire. Also, for the freshest ChapStick®, we recommend that you use it within one year after opening and store it at 20-25°C (68-77°F).

Are ChapStick® products tested on animals?
In the USA, animals are not used to test ChapStick®. Human volunteers are used to test new products.
Certain countries outside of the USA may mandate animal testing for cosmetics.

Will any other ChapStick® flavors be introduced?
Our Company is always researching new flavor trends and ideas to keep our product portfolio fresh for consumers. For the most up to date information on new products and product announcements, follow us on Facebook!

Which ChapStick® lip balm products are the most popular?
Our three most popular products include Moisturizer Original, Classic Cherry and Classic Original.

How is ChapStick® lip balm made?
The process of manufacturing ChapStick® is similar to following a recipe. A big blender mixes the heated ingredients of ChapStick®. The color and flavor are added, and then the warm mixture is poured into containers. Most of the process is mechanical.

Does ChapStick® contain parabens?
As of July of 2018, ChapStick® is transitioning our lip balm products to be free of parabens. If you are looking for a paraben free product, feel free to give us a call at 1-877-227-3421 so we can direct you to a specific flavor or store.

Do ChapStick® lip balm products contain a sunscreen?
Yes. ChapStick® Moisturizer Original and Cool Mint flavors have an SPF of 15 and ChapStick® Sun Defense has an SPF of 25.

Can I use an HSA or FSA to buy ChapStick® products?
You can use your HSA and FSA tax-preferred savings account to purchase OTC products including ChapStick®.* The passage of the CARES Act by Congress includes provisions to restore OTC eligibility under tax-preferred HSA and FSA accounts. Your plan details may vary, so save your receipt and check with your benefits or health provider for eligibility. 
At this time, ChapStick® products included in this act are limited to ChapStick Medicated.

*HSA/FSA eligibility is not applicable to products sold on the online ChapStick store.
Source: https://www.chpa.org/Monograph_FSA_CARES.aspx