Frequently asked questions

 

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  • DO CHAPSTICK® LIP BALM PRODUCTS CONTAIN A SUNSCREEN?
    Yes. ChapStick® Moisturizer Original, Green Apple, Raspberry Crème and Vanilla Mint flavors have an SPF of 12. ChapStick® Sun Defense has an SPF of 25 and ChapStick® LipSHIELD365 has an SPF of 50+.
  • HOW IS CHAPSTICK® LIP BALM MADE?
    The process of manufacturing ChapStick® is similar to following a recipe. A big blender mixes the heated ingredients of ChapStick®. The color and flavor are added, and then the warm mixture is poured into containers. Most of the process is mechanical.
  • HOW DOES CHAPSTICK® LIP BALM WORK TO PREVENT CHAPPED LIPS?
    The product forms a barrier to prevent moisture loss and to protect lips from the drying effects of cold weather and wind, which may cause chapping. It also softens the skin to restore suppleness to the lips.
  • WHICH CHAPSTICK® LIP BALM PRODUCTS ARE THE MOST POPULAR?
    Our three most popular products include Moisturizer Original, Classic Cherry and Classic Original.
  • WILL ANY OTHER chapstick® FLAVORS BE INTRODUCED?
    Our Company is always researching new flavor trends and ideas to keep our product portfolio fresh for consumers. For the most up to date information on new products and product announcements, follow us on Facebook!
  • ARE CHAPSTICK® PRODUCTS TESTED ON ANIMALS?
    Animals are not used to test ChapStick®. Volunteers are used to test new products.
  • WHAT IS THE SHELF-LIFE/EXPIRATION DATE OF CHAPSTICK® LIP BALM?
    Expiration dating is related to certain ingredients, like sunscreens and skin protectants. ChapStick® products that are not labeled with these ingredients do not require expiration dates. Products without an expiration date do not expire. For best freshness, we recommend that you use your ChapStick® within one year after opening and store it at 20-25°C (68-77°F).
  • HOW SHOULD CHAPSTICK® LIP BALM BE STORED?
    ChapStick® should be stored at room temperature, between 68°F and 77°F (20°C and 25°C).
  • WHAT SUGGESTIONS DO YOU HAVE FOR REMOVING CHAPSTICK® LIP BALM STAINS FROM CLOTHING?
    Go to your local dry cleaner. There also may be resources online.
  • DOES CHAPSTICK® CONTAIN ANY PRESERVATIVES
    Yes, some ChapStick® products contain preservatives. To find out about specific products, contact our Customer Care Center at 1-877-227-3421.
  • DOES THE PRODUCT CONTAIN TREE NUTS, PEANUTS, SESAME SEEDS AND SUNFLOWER SEEDS?
    ChapStick® doesn’t contain seeds but some formulations contain oil extracted from sunflower seeds. There is no guarantee raw materials did not come in contact with these allergens during the manufacturing process. To find out about specific products, contact our Customer Care Center at 1-877-227-3421.
  • ARE ANY INGREDIENTS DERIVED FROM ANIMAL SOURCES? WHAT IS THE SOURCE?
    Certain ChapStick® products contain lanolin, which comes from sheep, and white wax, which comes from bees.
  • DOES CHAPSTICK® LIP BALM CONTAIN ANY YEAST?
    No.
  • DOES CHAPSTICK® LIP BALM CONTAIN ANY SULFITES?
    No.
  • DOES CHAPSTICK® LIP BALM CONTAIN ANY PORK DERIVATIVES?
    No.
  • DOES CHAPSTICK® LIP BALM CONTAIN ANY OATS, RYE OR BARLEY?
    No.
  • DOES CHAPSTICK® LIP BALM CONTAIN ANY LACTOSE?
    No.
  • DOES CHAPSTICK® LIP BALM CONTAIN ANY FISH DERIVATIVES?
    No.
  • DOES CHAPSTICK® LIP BALM CONTAIN ANY ASPARTAME?
    No.